Samsung Service Center, Dombivli

3.09 star(s) from 23 votes

Contact Information

  • Gigar Co-Op. Hsg. Soc. Beside Sarvesh Hall
    Tai Pingale Chowk
    Dombivli, Maharashtra 421201
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 Very Bad Experience, 02-02-2013 12:51PM

By: Hemant

This review is pertaining to my bad experience with o/w replacement of phone part at the Authorised Samsung Care Centre in Dombivli -
Following are the details:
Popular Telecom
Shop No.1, Gigar CHS, Saisingh Chowk, Near Sarvesh Hall, Dombivli (E) Tel: 8080404242

I had submitted my dead Samsung Galaxy S2 smartphone for motherboard replacement a week ago to the service center mentioned above. Just before my phone crashed, all the features were working normally and excellent quality. But due to unknown issue, my phone turned off and then did not turn on again resulting into the said motherboard replacement.

After paying Rs 8900 in cash (as it's a out of warranty product) supposedly new motherboard was ordered for my phone by the service center and old one was replaced in a few days. Hoping that all is well and after a brief check of phone features I returned home and charged the phone to full. It was then I found the camera was now faulty and capturing too grainy and bad quality pictures.

I revisited the service centre as per the advice of Samsung Call Centre and presented this camera issue to the Manager. I was surprised when he simply waived off the issue saying the camera must be already faulty before submitting. His manner was impolite and irresponsible.

Whom are we suppose to trust with repairs and replacements of such expensive high end phones?

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